Refund Policy

At Cardiagsoft, customer satisfaction is our top priority. We are committed to providing high-quality car diagnostic software and tutorial books to meet your needs. To ensure a fair and transparent process, we have outlined our refund policy below.

Eligibility for Refunds

You may request a refund under the following conditions:

1. Digital Products (Software and eBooks):
   • The product was not delivered as promised (e.g., incorrect software version or corrupted file).
   • The software is proven to be defective or incompatible due to a fault on our end.
   • A refund request is submitted within 7 days of purchase.
2. Physical Products (Books and Tools):
   • The item arrived damaged, defective, or significantly different from the product description.
   • The item remains unused and is returned in its original packaging.
   • A refund request is submitted within 14 days of delivery.

Non-Refundable Items

The following items are not eligible for a refund:

• Software or eBooks that have been successfully downloaded or activated.
• Issues caused by user error, such as incorrect installation or lack of technical skills.
• Products purchased at a discounted or promotional price, unless proven defective.
• Shipping fees for physical product returns.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Our Support Team:
   • Contact us at +84 91 260 66 79 or use the contact form on our website.
   • Include your order number, proof of purchase, and a detailed explanation of the issue.
2. Evaluation Process:
   • Our team will review your request and may ask for additional information, such as screenshots, photos, or logs.
3. Approval and Processing:
   • If your refund request is approved, we will process your refund within 7-10 business days.
   • Refunds will be issued to the original payment method used during purchase.

Exchanges

If you prefer, we can replace a defective product instead of issuing a refund. Exchanges are subject to product availability and must meet the same eligibility requirements as refunds.

Need Assistance?

If you have any questions or need help with the refund process, don’t hesitate to reach out. Our team is here to ensure a smooth and satisfactory experience.