Returns and Exchange Policy

At Cardiagsoft, we are committed to ensuring your satisfaction with our car diagnostic software, tutorial books, and related products. Please review our Returns and Exchange Policy below to understand how we handle requests.

Eligibility for Returns and Exchanges

1. Digital Products (Software and eBooks):
   • Digital products are non-returnable and non-exchangeable once they have been downloaded, activated, or accessed.
   • Exceptions may be made if the product is proven defective or incompatible due to an error on our part.
2. Physical Products (Books and Tools):
   • Products are eligible for return or exchange if:
     • They arrive damaged or defective.
     • They are incorrect (e.g., wrong item sent).
     • The request is made within 14 days of receiving the product.
   • The product must be unused and in its original packaging to qualify for a return or exchange.

Non-Returnable Items

We do not accept returns or exchanges for the following:

• Activated or used software licenses.
• Customized or personalized products.
• Items purchased during clearance or promotional sales, unless they are defective.

How to Request a Return or Exchange

1. Contact Customer Support:
   • Contact us via WhatsApp: +84 91 260 66 79 or use the contact form on our website.
   • Include your order number, proof of purchase, and a description of the issue (photos required for physical product defects).
2. Approval Process:
   • Our team will review your request and notify you of approval or rejection within 3-5 business days.
3. Returning the Product:
   • If approved, we will provide you with return instructions, including the return address.
   • Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.
4. Inspection and Processing:
   • Once we receive the returned product, we will inspect it and notify you of the outcome.
   • Refunds or exchanges will be processed within 7-10 business days of approval.

Refunds

Refunds for eligible items will be issued to the original payment method. Please allow additional time for processing by your bank or payment provider.

Exchanges

If you wish to exchange an item for a replacement or alternative product:

• Contact us to check availability.
• Shipping fees for exchanged items may apply, depending on the situation.

Damaged or Defective Products

If your product arrives damaged or defective:

• Report the issue within 48 hours of delivery.
• Provide photos or videos showing the damage or defect.
• Cardiagsoft will cover the shipping costs for returning and replacing the damaged item.

Contact Us

For any questions or assistance regarding returns and exchanges, please reach out to us:

• Email: [email protected]
• WhatsApp: +84 91 260 66 79

We are here to help and ensure your experience with Cardiagsoft is seamless and satisfactory.