Support Policy

At Cardiagsoft, we are committed to providing exceptional support to ensure our customers have a seamless experience with our car diagnostic software and tutorial books. This Support Policy outlines the services, channels, and conditions under which we offer assistance.

1. Support Services

We provide support for:

• Installation Assistance: Guidance on installing our car diagnostic software on your device.
• Product Activation: Help with license key activation and troubleshooting activation errors.
• Usage Guidance: Assistance with understanding how to use the software and books effectively.
• Troubleshooting Issues: Resolving technical issues related to our products, including functionality and compatibility.
• Updates and Upgrades: Information about software updates and ensuring you have the latest version.

2. Support Channels

You can reach out to our support team through the following methods:

• WhatsApp: +84 91 260 66 79
• Email: [email protected]

We aim to respond to all inquiries within 24 hours on business days.

3. Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM (GMT+7)
• Saturday: 9:00 AM – 1:00 PM (GMT+7)
• Sunday and Public Holidays: Closed

For urgent matters, please contact us via WhatsApp for faster assistance.

4. Support Eligibility

Support is available for:

• Customers with a valid purchase or license from Cardiagsoft.
• Issues related to our products only. Third-party software or hardware is not covered under this policy.

To expedite your support request, please provide:

• Your order number or proof of purchase.
• A detailed description of the issue, including screenshots or error messages if applicable.

5. Limitations of Support

Our support does not cover:

• Customizations, modifications, or third-party integrations of the software.
• Issues caused by improper installation, unauthorized changes, or system incompatibilities.
• Training on general automotive diagnostics unrelated to our software or books.
• Troubleshooting unrelated hardware or third-party software.

6. Remote Assistance

For complex issues, we may provide remote support via tools such as TeamViewer or AnyDesk. Customers will need to:

• Allow access to their device for diagnostic purposes.
• Ensure the system meets minimum requirements for the software.

7. Feedback and Suggestions

We value your feedback to improve our products and services. If you have suggestions or ideas, feel free to share them via email at [email protected].

Contact Us

For any support-related queries, reach out to us:

• WhatsApp: +84 91 260 66 79
• Email: [email protected]

Our team is dedicated to helping you resolve issues promptly and ensuring you get the best from Cardiagsoft’s products.