Warranty Policy

At Cardiagsoft, we stand by the quality and reliability of our products, including car diagnostic software and tutorial books. This Warranty Policy outlines the terms and conditions of our product warranties to ensure you feel confident in your purchase.

Warranty Coverage

1. Digital Products (Software and eBooks):
   • Digital products are covered for compatibility and functionality for 30 days from the date of purchase.
   • Warranty covers:
     • Errors in software functionality due to an issue on our end.
     • Inaccessibility of purchased eBooks.
   • Exclusions:
     • Issues caused by incorrect installation, lack of technical skills, or hardware incompatibility.
     • Third-party modifications or interference.
2. Physical Products (Books and Tools):
   • Physical products are covered under warranty for defects in materials and workmanship for 6 months from the date of purchase.
   • Warranty covers:
     • Manufacturing defects.
     • Items arriving damaged or not as described.
   • Exclusions:
     • Wear and tear, accidental damage, or misuse.
     • Products altered or repaired by unauthorized personnel.

How to File a Warranty Claim

1. Contact Us:
   Reach out to our support team to initiate a warranty claim.
   • WhatsApp: +84 91 260 66 79
   • Email: [email protected]
2. Provide Required Information:
   • Order number and proof of purchase.
   • Detailed description of the issue.
   • Supporting documents, such as photos, screenshots, or error logs.
3. Review and Approval:
   • Our team will evaluate your claim within 3-5 business days.
   • Additional steps may be required for further troubleshooting.
4. Resolution:
   • For digital products: We will provide a functional replacement or guidance to resolve the issue.
   • For physical products: We will repair, replace, or refund the defective item, as applicable.

Limitations of Warranty

• This warranty is non-transferable and applies only to the original purchaser.
• Cardiagsoft is not responsible for:
  • Loss or damage during return shipping for warranty claims.
  • Indirect or consequential damages caused by the use of the product.

Need Assistance?

We are here to help! If you have any questions or concerns about this Warranty Policy, please contact us via:

• WhatsApp: +84 91 260 66 79
• Email: [email protected]

Our team is dedicated to ensuring your satisfaction and providing timely support for all warranty-related inquiries.